Privacy Policy
How Battery Zone UAE collects, processes, and protects personal data submitted through amaronbatterydubai.ae. Effective Date: 1 January 2025 | Last Updated: 1 June 2025 | Jurisdiction: United Arab Emirates | Governing Law: UAE Federal Law No. 45 of 2021
Data Controller Identity
Battery Zone UAE operates amaronbatterydubai.ae as the data controller responsible for personal data collected through this website. Battery Zone UAE is registered in the United Arab Emirates and operates as the authorized Amaron battery distributor across Dubai and the rest of the UAE.
Legal name: Battery Zone UAE Website: amaronbatterydubai.ae Operating jurisdiction: United Arab Emirates Governing privacy regulation: UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL)
All data processing activities conducted by Battery Zone UAE comply with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and any subsequent amendments issued by the UAE Data Office.
Personal Data Collected
Battery Zone UAE collects 3 categories of personal data through amaronbatterydubai.ae: data submitted directly by users, data collected automatically, and data received from third-party service providers.
Data Submitted Directly by Users
Battery Zone UAE collects the following data when users submit booking requests, contact forms, or warranty registrations on amaronbatterydubai.ae:
- Full name
- Mobile phone number (UAE format)
- Location or delivery address within the UAE
- Vehicle make, model, and year
- WhatsApp contact number (if different from mobile)
- Email address (for warranty certificate delivery)
Data Collected Automatically
amaronbatterydubai.ae automatically collects the following technical data when users visit the website:
- IP address and approximate geographic location (emirate level)
- Browser type and version
- Device type (mobile, desktop, tablet)
- Pages visited and time spent on each page
- Referral source (search engine, direct, referral link)
- Date and time of website visit
Data Received from Third-Party Providers
Battery Zone UAE receives anonymized performance data from Google Analytics 4 and Google Search Console to measure website traffic and search visibility. This data does not include personally identifiable information.
Purpose and Legal Basis for Processing
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Processing and fulfilling battery replacement bookings | Name, phone, location, vehicle details | Performance of a contract (Article 4, PDPL) |
| Issuing 12-month warranty certificates | Name, email, phone, battery serial number | Performance of a contract (Article 4, PDPL) |
| Dispatching technicians via GPS tracking update | Location, phone, WhatsApp number | Performance of a contract (Article 4, PDPL) |
| Website performance analytics | Anonymized traffic data | Legitimate interest (Article 5, PDPL) |
No marketing use without consent: Battery Zone UAE does not send promotional SMS, email, or WhatsApp messages to customers without explicit prior consent. Warranty and booking confirmation messages are service communications, not marketing communications.
Data Sharing and Third-Party Disclosure
Battery Zone UAE does not sell, rent, or trade personal data to any third party. Personal data is shared with 3 categories of service providers strictly for operational purposes.
Operational Service Providers
WhatsApp Business (Meta Platforms): Booking confirmations, technician GPS tracking links, and warranty certificates are delivered via WhatsApp. Meta’s Privacy Policy governs Meta’s data processing practices.
Google LLC: Website analytics are processed through Google Analytics 4. Google processes anonymized traffic data in accordance with Google’s Privacy Policy and the Google Ads Data Processing Terms.
UAE-licensed battery recycling partners: Collected vehicle information is not shared with recycling partners. Only the physical battery unit is transferred for certified recycling under Federal Law No. 24 of 1999.
Legal Disclosure Requirements
Battery Zone UAE discloses personal data to UAE government authorities, regulatory bodies, or law enforcement agencies when required by a valid legal order, court judgment, or a statutory obligation under UAE law. No voluntary disclosure occurs outside these requirements.
Data Retention Periods
Battery Zone UAE retains personal data for the minimum period required to fulfill the purpose for which it was collected, in accordance with UAE Federal Decree-Law No. 45 of 2021.
| Data Type | Retention Period | Reason |
|---|---|---|
| Booking records (name, vehicle, location) | 24 months | Warranty support and dispute resolution |
| Warranty certificates | 36 months | 12-month warranty coverage plus 24-month post-warranty audit period |
| Website analytics data | 14 months (Google Analytics default) | Year-over-year performance comparison |
| WhatsApp communication logs | 12 months | Customer support and warranty verification |
Personal data is deleted or anonymized upon expiry of the applicable retention period, unless a longer retention period is required by UAE law.
Your Rights Under UAE Law
UAE residents have 6 rights regarding their personal data under the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
- Right of access: Request a copy of all personal data Battery Zone UAE holds about you.
- Right of rectification: Request correction of inaccurate or incomplete personal data.
- Right of erasure: Request deletion of personal data, subject to legal retention obligations.
- Right to restrict processing: Request that processing of your data be limited to specific purposes.
- Right to object: Object to processing based on legitimate interest grounds.
- Right to data portability: Request your personal data in a structured, machine-readable format.
Submit all data rights requests to info@amaronbatterydubai.ae. Battery Zone UAE responds to all verified data rights requests within 30 calendar days of receipt, in accordance with the UAE PDPL.
Cookie Policy
amaronbatterydubai.ae uses 3 categories of cookies: strictly necessary, analytics, and preference.
Strictly Necessary Cookies
Strictly necessary cookies enable core website functions, including the booking form, session security, and mobile-responsive layout. These cookies are active on all visits and cannot be disabled without impairing website functionality.
Analytics Cookies
Google Analytics 4 cookies measure website traffic, user journey, and page performance. These cookies collect anonymized data and are activated only upon user consent, where required by applicable law.
Preference Cookies
Preference cookies store user settings, such as language selection and previously entered vehicle information, to improve the repeat-visit experience. These cookies expire after 30 days.
Cookie consent: Users are presented with a consent banner on their first visit to amaronbatterydubai.ae. Analytics and preference cookies are activated only after consent is granted.
Data Security Measures
Battery Zone UAE implements 4 technical and organizational measures to protect the personal data collected through amaronbatterydubai.ae from unauthorized access, disclosure, alteration, or destruction.
- SSL/TLS encryption: All data transmitted between users and amaronbatterydubai.ae is encrypted using TLS 1.2 or higher, indicated by the HTTPS protocol in the browser address bar.
- Access controls: Personal data is accessible only to Battery Zone UAE personnel with a verified operational need, protected by role-based access controls and multi-factor authentication.
- Data minimization: Battery Zone UAE collects only the personal data strictly necessary to fulfill the stated booking or warranty purpose.
- Third-party vetting: All third-party service providers processing personal data on behalf of Battery Zone UAE are assessed for compliance with applicable data protection standards before engagement.
Battery Zone UAE notifies affected users and the relevant UAE regulatory authority within 72 hours of identifying a personal data breach that poses a risk to user rights, in accordance with the UAE PDPL.
Children’s Privacy
amaronbatterydubai.ae is not intended for individuals under 18. Battery Zone UAE does not knowingly collect personal data from individuals under 18 years of age. If Battery Zone UAE identifies that personal data has been collected from a minor without verifiable parental consent, that data is deleted within 48 hours of identification.
Parents or guardians who believe personal data belonging to a minor has been submitted through amaronbatterydubai.ae are directed to contact info@amaronbatterydubai.ae immediately.
Changes to This Privacy Policy
Battery Zone UAE updates this Privacy Policy when changes occur in data processing practices, applicable UAE law, or third-party service provider agreements. The effective date displayed at the top of this page reflects the date of the most recent update.
Users who have provided contact information are notified of material changes to this Privacy Policy via WhatsApp or email before the changes take effect. Continued use of amaronbatterydubai.ae following the notification constitutes acceptance of the updated Privacy Policy.
Contact the Data Controller
Submit all privacy inquiries, data rights requests, and data breach notifications to Battery Zone UAE using the contact details below.
Email: info@amaronbatterydubai.ae WhatsApp / Phone: +971555616200 Response time: Within 30 calendar days of receipt Website: amaronbatterydubai.ae